I made a payment on the site via internet banking, wherein the amount was debited from my account but the site shows “OUP Waiting for Gateway Response”. HELP!

Sometimes, due to unavailability of payment gateway, we do not get payment confirmation response from your bank during transaction. As a result, your order status is shown as OUP Waiting for Gateway Response”.

However, if your account has been debited, then we will start processing your order within 2 working days, subject to receipt of payment from your Bank.

In case any purchased product is out of stock, then we will initiate refund for the same.

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